First of all, I would like to point out, that I am of the same opinion about the new forum. It is a great place where every user can find lots of useful information and inspiration. From the technical point of view, it is much, much better than the old Yahoo mailing list, in every possible aspect. It looks great and is packed with useful features. I really enjoy using it
But there are some issues regarding this forum and lately introduced changes in AmiBroker’s support, that are questionable to me. Just to be clear - my intention is not to undermine/contest any of Tomasz’s decisions - I’m just one of many AmiBroker’s users - Tomasz is the developer of the software and I highly respect his policy, but as an enthusiast of his software I am interested in the continuous development of AmiBroker.
@Tomasz wrote in another thread that - I quote:
…with current overload of support, very little time is left for development.
In another thread Tomasz added:
If somebody is looking for hand-holding via phone we seriously advice looking for some other software, as our software is not really targeted for beginners. It is advanced tools for advanced, computer literate people.
I think that Tomasz’s potential shouldn’t be wasted for answering basic questions or exchanging series of posts with “get me what I want” users. There are users with forum statistics like ( 5m read time, 10 posts read, 0 likes received, 4 topics created) who find it easier to ask basic questions on the forum instead of spending some time searching for answers on their own. Some of them receive detailed replies from Tomasz or other users and don’t even find it appropriate to say thank you.
I think that recently Tomasz has been really overloaded with support because:
Registered users (who had up-to date license) used to have an access to AmiBroker’s email support. It was also/usually provided by Marcin Gorzynski. Now all programming issues/questions can be asked only here. Tomasz is the one who usually solves/answers them. I don’t know if Marcin is still an AmiBroker team member, but it would be great if someone (ie. Marcin) could support Tomasz on the forum, leaving only the most demanding issues for him.
AmiBroker’s forum (which from June 1st 2017 serves as an official support) used to be fully accessible to registered users only. Only registered users were permitted to make a post/ask a question on Yahoo mailing list (at least in my case - I had to provide an email, which I used, when buying AmiBroker, to get full access to the Yahoo mailing list). Now anybody is allowed to pose a question (make a post) - whether he is a registered and legal Amibroker user, or not. Anyone can set up an account providing any email. In many cases forum members receive detailed replies from Tomasz and other users.
Summing up those two points - registered (and having up-to-date license) users, have lost one way of receiving support (via email) and at the same time, not registered (probably illegal) AmiBroker users, acquired possibility of receiving support from AmiBroker’s official community and most importantly - from AmiBroker’s developer - Tomasz Janeczko. That is very questionable to me - because I don’t know why Tomasz and official AmiBroker’s community should support illegal users if they don’t support AmiBroker… If this forum was restricted to registered users only, Tomasz would have more time for himself or for AmiBroker’s development.
- Apart from the mentioned above, Tomasz has even more additional tasks - regarding Discourse platform maintenance (which he has described as a mammoth web app) and moderator work. Below many posts there are Moderator’s (Tomasz’s) comments regarding lots of editing mistakes made by users… It all takes his time and effort.
So here is a dilemma On the one hand I highly appreciate each Tomasz’s reply and I bookmark many of them, because they are packed with useful information, tips and insights from the most authoritative source - the developer of AmiBroker.
On the other hand many users (like me) look forward to each new release, can’t wait to make use of the newly introduced features - and for that reason they would opt for switching some of Tomasz’s focus (or even most of his focus) from the support to the development of this great Software.
Maybe Tomasz considers introducing some changes, so that he had more time for the software development to make AmiBroker even better and even more competitive. It is already great (in many aspects much better than the competitive products) and has gathered a unique community. One of the things that users really appreciate is the possibility of suggesting their requests. Lots of those suggestions (reported to the Feedback Centre) have been implemented in the recent years but many are awaiting. The backlog is really long. Some of them are planned to be implemented but Tomasz’s time is the limiting factor here. I think that many users will agree that Tomasz’s outstanding skills and time are clearly among the most valuable assets here - therefore should be used with caution and saved for the most demanding tasks. I think there are ways of additionally supporting Tomasz to make it possible
Best regards - Miłosz