Can't get historical data from eSignal

I have subscribed to eSignal extended history and set the bar number high enough for over 10 year. When I do the force backfill, data only goes back to October of last year. Support from eSignal said they no longer support amibroker with this function. Just wondering whether you guys have the same problem.

I just tried and was able to download historical data back to late 2009 just fine from them.

Thanks. I went back and checked the settings. I didn't select use extended historical data.