Esignal tick data older than a day is not loading

Hi I have esignal Subscription, I have selected Tick data and it is needed for my plugin. I can see only one day data in chart. I gave max number of bars in database settings. I could see 10 days of tick data in esignals application. what settings I am missing? Thanks in advance

It is all covered in the manual. You just need to Increase number of bars in File Database Settings